Sensory Cues That Spur Us to Like Your Public-Serving Place 

Give customers the bragging rights that spur them to tell others about their fabulous experience at your place or event. I wondered. Was it the butterscotch-colored walls, the light coconut scent wafting through the door as I opened it, the cushy island of deep blue carpet under my feet as I stepped into the boutique hotel or the turning mobile overhead featuring kittens chasing each other? I don’t know yet I instinctively smiled and sighed with relief. And that was before I saw the smiling doorman walking towards me in the lobby, saying, “We’re glad that you’re safely out of…