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Laughing Together is Living Well
Opportunity is often inconvenient. Wrenchingly, yet ultimately insightfully, I had two days in one week which were filled with the kind of “character-building opportunities” that might seem funny…someday far off in the future. They included a tense situation featuring our office staff circling around a suddenly and stubbornly silent computer as if it were the […] -
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Reach Prospective Clients on Their Turf
“Recognize the Often Hidden Signs of a Heart Attack” is the 30-minute briefing that attracts the biggest attendance when a cardiologist speaks at nearby retirement homes. Fear often drives people to attend so the title gets them in the door. As well: • Briefing, the professional sounding characterization used to promote the session, attracted more attendees than when it was promoted as a “seminar.” (It pays to tinker with your title.) • In advance craft vividly specific and complimentary ways you and your = • Allow time for questions from attendees so you can increase your awareness of what most… -
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Since anyone radically different from you inevitably won’t act right (like you), you get a priceless opportunity to see your biggest hot buttons as you react
You can practice turning moments of potential miscommunication or friction into opportunities to speak to each other’s good intent — and feel the satisfaction of “doing what you should be doing.”
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Forge Smart Partnerships to Create Greater Customer Service
Gone are the days when customer service is a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships, companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a highlight. 1. Offer a Tantalizing “Extra” Who knows how many people chose to stay at the Ritz Carlton rather than at another luxury hotel because of an added thrill: complimentary use of a new, late-model Mercedes during their stay? Mercedes and Ritz Carlton forged a smart partnership and became the… -
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Fertilize Your Combinatorial Creativity by Connecting with Diverse Individuals
If successful scientists “have often been people with wide interests,” as Cambridge University professor William Ian Beardmore Beveridge concluded in The Art of Scientific Investigation, then you, too, might make more breakthroughs by seeking more varied people and experiences. Innovation most often happens when you adapt an idea from one domain into a new one, and that’s most likely to happen when you engage with people from different professions, backgrounds, industries, ages and so on. As Brain Pickings’ Maria Popova suggests, we need combinatorial creativity to have more experiences so we can connect the dots, cross-pollinate. Like LEGO building blocks,… -
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Why Become a Connective Leader in Our Complex World
“Diversity trumps ability” as a sufficiently diverse, large group of non-experts often outperforms a small group of experts,” found Future Perfect author Steven Johnson. In our increasingly complex, disruptive world, we will face more situations where we can benefit from calling on the so-called wisdom of the crowd. Thus it behooves us to have colleagues with very different work and life experiences, and from diverse professions and industries. Be aware of the mitigating problems of “social influence” so you can sidestep them. Secondarily, as a connective leader, hone your capacity to recruit and involve them to support you, as you would support them,… -
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Pull Others Closer & Bring Out Their Better Side
Early in my work life I was sometimes surprised to see how some people were promoted faster than others who worked harder, as I was raised to do. Now I see why this happens. The surprise, for me, was that research shows you are most likely to look trustworthy to others and be liked if you first exhibit warmth and then competence, not the reverse. Our Danish family emphasized diligent work; thus competence was most apparent upfront. Yet we are hardwired to respond first to visible warmth from others and can feel coolness in them when they are simply demonstrating… -
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6 Ways Citizens Can Make Their Town Even Better
While many of us are dispirited by the long running, warped reality show called the American presidential election, there are bright spots of innovative, good governance in many towns that can give us, as citizens, great hope. Here are six success stories that brightened my day, and that your city might want to adapt and adopt. How Social Memes Spurred Support for Smoking Ban “The Tigard Youth Advisory Council devised a meme contest to increase awareness of a smoking ban and its impact on public health. Each time a meme was submitted and posted on social media, residents were reminded of… -
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Make Your Work With Others More Productive, Pleasurable and Meaningful
Clarify Your Values To Live Them More Fully – With Others Getting very specific about what most matters to you enables you to act more consistently, in keeping with your core values. That congruence can boost others’ trust in you according Shawn Murphy, co-founder of Switch and Shift. To identify your values take the quiz at The Center for Ethical Leadership and/or from What’sNext and/or from Online Personality Tests. Take “Tours of Duty” to Spark Talent-Building and Engagement Most any kind of organization can foster innovation, talent building and camaraderie by adopting the tour-of-duty approach used at LinkedIn and advocated…
