Tagged: Chip Heath Toggle Comment Threads | Keyboard Shortcuts
-
feedwordpress
-
feedwordpress
Why Waiters Cried While Serving Our Breakfast
After the priest moved to a new parish he approached his superior to ask, “Would you mind if I smoked while praying?” and was, not surprisingly, turned down. If, instead he had said, “Would you mind if I pray while I am smoking?” he might have gotten a more positive response. Here’s the unexpected way […] -
feedwordpress
Six Ways to Cultivate a Sense of Mutuality With Others
1. Two Ways to Turn an Insult Into Opportunity to Bring Out Their Better Side • In Split-Second Persuasion, Kevin Dutton recalls a story in a London newspaper of “an elderly Afro-Caribbean man traveling home from work on a bus. At one bus stop a drunk guy got on and couldn’t find a seat. ‘Get up, you fat black nigger bastard!’ he shouted at the man. ‘You calling me fat?’ responded the man. The bus erupted with laughter, causing the drunk guy to stomp off the bus and the responder to attract admiration and support. “Disaster averted in just four… -
feedwordpress
Six Ways to Cultivate a Sense of Mutuality With Others
1. Two Ways to Turn an Insult Into Opportunity to Bring Out Their Better Side • In Split-Second Persuasion, Kevin Dutton recalls a story in a London newspaper of “an elderly Afro-Caribbean man traveling home from work on a bus. At one bus stop a drunk guy got on and couldn’t find a seat. ‘Get […] -
feedwordpress
You Can Make Most Any Bad Situation Better
When told to tackle the widespread child malnutrition in Vietnam in 1990 as an employee of Save the Children, Jerry and Monique Sternin could easily have become overwhelmed. Plus the country’s foreign minister told them, “You have six months to make a difference.” Instead of looking at the macro problems such as polluted water, he asked the mothers in one village to meet with him to discover, together, the healthiest children and to then discover why. They found that the mothers of healthier kids were feeding their children four meals a day (using the same amount of food as other…
