Tagged: Chip Heath Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 23:16:24 on 2017/11/29 Permalink
    Tags: Adam Grant, , Ben Wager, , Chip Heath, , , , Kevin Dutton, Morten T. Hansen, , NetBridge, Nikolas Kichler, Shareable Cities, Zappos   

    Six Ways to Cultivate a Sense of Mutuality With Others 

    1. Two Ways to Turn an Insult Into Opportunity to Bring Out Their Better Side • In Split-Second Persuasion, Kevin Dutton recalls a story in a London newspaper of “an elderly Afro-Caribbean man traveling home from work on a bus. At one bus stop a drunk guy got on and couldn’t find a seat. ‘Get up, you fat black nigger bastard!’ he shouted at the man. ‘You calling me fat?’ responded the man. The bus erupted with laughter, causing the drunk guy to stomp off the bus and the responder to attract admiration and support. “Disaster averted in just four…
     
  • feedwordpress 00:45:04 on 2017/11/06 Permalink
    Tags: , Chip Heath, , , Jerry Sternin, Jonathan Haidt, Monique Sternin, positive deviance, Richard Pascale, Save the Children   

    You Can Make Most Any Bad Situation Better 

    When told to tackle the widespread child malnutrition in Vietnam in 1990 as an employee of Save the Children, Jerry and Monique Sternin could easily have become overwhelmed. Plus the country’s foreign minister told them, “You have six months to make a difference.” Instead of looking at the macro problems such as polluted water, he asked the mothers in one village to meet with him to discover, together, the healthiest children and to then discover why. They found that the mothers of healthier kids were feeding their children four meals a day (using the same amount of food as other…
     
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