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We Are All Literally Two-Faced
We are all literally and unwittingly two-faced. To learn more about how you present yourself to the world, and your underlying, more “private” feelings, you just have to look yourself in the face. Consider to getting out a hand mirror now, before you read further. Consider this possibility, proven by research. You constantly present two […] -
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We Are All Literally Two-Faced
We are all literally and unwittingly two-faced. To learn more about how you present yourself to the world, and your underlying, more “private” feelings, you just have to look yourself in the face. Consider to getting out a hand mirror now, before you read further. Consider this possibility, proven by research. You constantly present two […] -
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Ways to Forge a Bond With Others
“I had a doorbell moment this week,” Patricia said to Tracy. Both have sons serving in the same Marine unit in Iraq. She is describing the fear that grabs her the moment her doorbell rings unexpectedly, thinking that the officer on the other side has come to tell her that her son is dead. Tracy understands. Hint One: Through shared experience, expressed aloud, we adopt “shorthand” expressions and feel understood, closer and often even comforted. When Tracy’s son, Derrick was deployed, she knew that those who would most understand her feelings were other mothers in the same situation so she… -
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Ways to Forge a Bond With Others
“I had a doorbell moment this week,” Patricia said to Tracy. Both have sons serving in the same Marine unit in Iraq. She is describing the fear that grabs her the moment her doorbell rings unexpectedly, thinking that the officer on the other side has come to tell her that her son is dead. Tracy […] -
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Ways to Forge a Bond With Others
“I had a doorbell moment this week,” Patricia said to Tracy. Both have sons serving in the same Marine unit in Iraq. She is describing the fear that grabs her the moment her doorbell rings unexpectedly, thinking that the officer on the other side has come to tell her that her son is dead. Tracy […] -
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What Makes Us Laugh?
Here are some quick, sometimes surprising clues. All Jokes Come Down to One of Four Themes Anywhere in the world, all jokes can be reduced to just one of these themes, according to professor Richard Wiseman, a British psychologist who, via his LaughLab, conducted mass-participation experiments about what we think is funny. (See * below.) Also see what was voted as the funniest joke in the world in 2002. What’s the Funniest Animal? Wiseman also found that if you insert different animal names into the same joke, one animal evokes more laughter than any others. Guess which animal? (See **… -
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Provide Unexpected Customer Service Via Apt Partnerships
Gone are the days when customer service was a boring chore, a necessary evil, an unglamorous afterthought. Today’s customer service has the potential to be nothing short of thrilling. By forging smart partnerships, companies of all sizes can create unexpected benefits and transform customer service from an afterthought into a highlight. 1. Offer a Tantalizing “Extra” Who knows how many people chose to stay at the Ritz Carlton rather than at another luxury hotel because of an added thrill: complimentary use of a new, late-model Mercedes during their stay? Mercedes and Ritz Carlton forged a smart partnership and became the… -
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What I Ultimately Learned From My Mortifying Mistake
To this day I’m mortified when I see a box of chocolates. Perhaps sharing this story may save you from embarrassing yourself in a similar way. I was in the Antwerp airport, heading back to San Francisco. Before settling into a seat at my gate I bought two indulgences for the flight home, John LeCarre’s Our Kind of Traitor, and a box of Pierre Marcolini truffles, one of the most popular brands in Europe. Within minutes I was swept into LeCarre’s masterful spy mystery. But I promised myself I would savor my truffles, eating each one slowly. At some point… -
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Untitled
As a kid I spent much of one summer, sitting on the curb in front of my home, watching Mike, the cute boy across the street, riding his bike on daring ramp jumps in his driveway. (My “surprise” bike wouldn’t arrive until my birthday). Then Mike would speed out onto the street, closer to me, turning his bike in tight undulating curves like a never-ending “S.” I watched this show at least a couple dozen times yet never tired of it. One Saturday morning my father was making what our family called thin Danish pancakes (French crepes to you, perhaps)…
