Updates from December, 2017 Toggle Comment Threads | Keyboard Shortcuts

  • feedwordpress 19:53:52 on 2017/12/18 Permalink
    Tags: , civil conversations, conflict resolution, , Crucial Conversations, Don Lindsay, Nick Morgan, Thomas Huxley, triangle talk   

    Disagree? Ways to Keep Talking Instead of Arguing 

    He takes a stupid stand. (Translation: he hit my hot button.) My first response is to dislike him. (Apparently that’s a universal reaction.) My distaste shows on my face and in my tone, despite my attempt to cover my feelings in a cloak of civility. Even friends or sympathetic bystanders take a psychic step back. Naturally he reacts in one of two ways: Stepping Back (saying little, going blank-faced, silent or even walking away) or Escalating Up (counter-attacking, speaking louder, standing closer). It’s instinctual – beyond our conscious choice. These are rapid, thin slices of gut reactions and responses. The…
  • feedwordpress 23:16:24 on 2017/11/29 Permalink
    Tags: Adam Grant, , Ben Wager, , , , , , Kevin Dutton, Morten T. Hansen, , NetBridge, Nikolas Kichler, Shareable Cities, Zappos   

    Six Ways to Cultivate a Sense of Mutuality With Others 

    1. Two Ways to Turn an Insult Into Opportunity to Bring Out Their Better Side • In Split-Second Persuasion, Kevin Dutton recalls a story in a London newspaper of “an elderly Afro-Caribbean man traveling home from work on a bus. At one bus stop a drunk guy got on and couldn’t find a seat. ‘Get up, you fat black nigger bastard!’ he shouted at the man. ‘You calling me fat?’ responded the man. The bus erupted with laughter, causing the drunk guy to stomp off the bus and the responder to attract admiration and support. “Disaster averted in just four…
  • feedwordpress 23:17:13 on 2017/11/22 Permalink
    Tags: Bragging Rights, entertainment, multi-sensory moments, on-site experience   

    Sensory Cues That Spur Us to Like Your Public-Serving Place 

    Give customers the bragging rights that spur them to tell others about their fabulous experience at your place or event. I wondered. Was it the butterscotch-colored walls, the light coconut scent wafting through the door as I opened it, the cushy island of deep blue carpet under my feet as I stepped into the boutique hotel or the turning mobile overhead featuring kittens chasing each other? I don’t know yet I instinctively smiled and sighed with relief. And that was before I saw the smiling doorman walking towards me in the lobby, saying, “We’re glad that you’re safely out of…
  • feedwordpress 19:34:07 on 2017/11/13 Permalink
    Tags: , , decision making, Francesca Gino, , Kenneth Savitsky, My bodyguard,   

    Six Ways to Make Smarter Decisions By Not Getting Sidetracked 

    David Phillips was rushing up and down the supermarket aisles within seconds after seeing Healthy Choice’s “Early Bird Special.” He bought up all their 90-cent soups in the store. Then he raced over to a discount outlet to get all the brand’s 25-cent chocolate pudding cups. No time to pause. Phillips asked the store manager to order 60 more cases, and then requested the addresses of the chain’s other local outlets. The next weekend he and his mother-in-law to drove a van from Fresno to Davis, buying up all to the pudding cups in those stores. He and his wife…
  • feedwordpress 00:36:22 on 2017/11/13 Permalink
    Tags: , ,   

    Four Traits for Becoming More Valued, Visible and Frequently Quoted Ally 

    As an employee one of the best ways to grow your personal brand is to strengthen relationships with your organization’s key stakeholders and unexpected outside allies. Here are four methods to enable you to become a valued ally: 1. To prove you can actually be helpful to a customer or other key stakeholder to the firm – and thus a valued ally – adopt the Triangle Talk approach to connecting with others: A. You B. Me C Us First address one of their specific needs or interests, then cite exactly how you can support that interest, and then ask if…
  • feedwordpress 00:45:04 on 2017/11/06 Permalink
    Tags: , , , , Jerry Sternin, Jonathan Haidt, Monique Sternin, positive deviance, Richard Pascale, Save the Children   

    You Can Make Most Any Bad Situation Better 

    When told to tackle the widespread child malnutrition in Vietnam in 1990 as an employee of Save the Children, Jerry and Monique Sternin could easily have become overwhelmed. Plus the country’s foreign minister told them, “You have six months to make a difference.” Instead of looking at the macro problems such as polluted water, he asked the mothers in one village to meet with him to discover, together, the healthiest children and to then discover why. They found that the mothers of healthier kids were feeding their children four meals a day (using the same amount of food as other…
  • feedwordpress 19:35:52 on 2017/10/23 Permalink
    Tags: allies, , , clout, , , , Peer2Peer,   

    Seven Traits to Emulate to Become a Sought-After Ally 

    Apart from honing their top talents, guess what renowned surgeon, author and public health researcher, Atul Gawande and billionaire founder of Virgin Group, investor and philanthropist, Sir Richard Branson have in common? They have two vital and intertwined traits in this increasingly complex world where we are drowning in information. They’ve sharpened their ability to be quotable and to be deeply connected to notable people in worlds apart from the one in which they work. In so doing, they are likely to see trends early and be considered thought leaders on a broader stage, thus being able to attract more…
  • feedwordpress 00:24:32 on 2017/09/28 Permalink
    Tags: , bended knee, , Deborah Tannen, , Michael Krans, Robert A. Burton MD   

    Feeling Certain? How Our Brains Betray Us 

    Within seconds, an expert can look at a fake painting and know it is not the work of a master. So wrote Malcolm Gladwell in his book, Blink. How? Because the expert’s gut feeling is “perfectly rational.” Not so, writes Robert A. Burton, M.D.in his book, On Being Certain. Even though we may feel certain (“objective”) about our conclusions, we are often “subjectively” wrong. Just like love or anger, certainty is an emotion, not a rational process. Burton’s book provides a warning for the times we dig in, knowing we are right and they are wrong. As Deborah Tannen pointed…
  • feedwordpress 21:48:16 on 2017/09/22 Permalink
    Tags: Barcelona, , Brazil, , , contagious behavior, crowd influence, , heroic behavior, insults, sports, uplift others   

    See Insults as Opportunities to Unify Others Around a Noble Option 

    During a stadium match, several spectators yelled racist insults down at the renowned, Brazilian footballer, Barcelona’s flying fullback, Dani Alves. Capping it off, an angry spectator who had been yelling epithets threw a banana down in front of Alves as he was walking back onto the field to play again. Without a pause, Alves picked up the banana, peeled it back, ate a bite, casually threw the peels aside to then stroll back into the game. That spontaneous, super short, two-act playlet was captured on hundreds of smart phones in the stadium, then rapidly spread around the world. “Dani Alves…
  • feedwordpress 22:07:10 on 2017/09/21 Permalink
    Tags: , Charlie Duhigg, David Sobel, Dorie Clark, fulfillment, impact, Jim Collins, Joe Calloway, , , Marci Alboher, , mutuality mindset, , Robert Ornstein   

    Become A Greater Author Of Your Best Life Story 

    By aptly connecting in mutually beneficial ways, you have the opportunity to use your best talents and resources better to get more done with less effort and more enjoyment. Further, you can stay relevant and sought-after by becoming a Category of One, as Joe Calloway suggests. As you optimize what you know with others, as Marci Alboher outlined in One Life/Multiple Careers, thus sometimes Reinventing You, as Dorie Clark advocates, you can keep turning the pages of your life story to new adventures. In so doing, your mutuality mindset becomes the strengthening and continuing thread that ties your life story…
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